澳大利亚的主要零售商Kmart、Bunnings和The Good Guys使用面部识别技术记录顾客的脸部特征，而绝大部分顾客毫不知情，澳大利亚领先的消费者权益组织对此表示严重关切。
据9News报道，消费者权益组织CHOICE的一项调查发现，76%的澳大利亚人不知道零售商会记录他们的脸部特征，而Kmart和Bunnings只是在入口处设置了一个小标志，告知顾客这一安全措施。
CHOICE宣布，它将把使用这项技术的零售商提交给澳大利亚信息专员办公室（OAIC），以调查潜在的违反隐私法的行为。
该组织还呼吁联邦政府实施一个监管框架，以保护消费者免受有害和不公平的对待。
CHOICE的消费者数据倡导人员Kate Bower抨击零售商对顾客使用面部识别技术是 “完全不恰当和不必要的”。
“以这种方式使用面部识别技术，类似于Kmart、Bunnings或The Good Guys在你每次购物时收集你的指纹或DNA。”Bower说。
“企业使用侵入性技术来获取客户的敏感生物识别信息是不道德的，而且肯定会削弱消费者的信任。”
悉尼科技大学教授Edward Santow是前澳大利亚人权专员，他说面部识别技术引发了有关隐私的严重问题。
他说：“即使这项技术是完全准确的（但它不是），即使它是，它也把我们带入了大规模监控的领域。””我认为澳大利亚社会对走这条路将会有很大的担忧。”
Bunnings的首席运营官Simon McDowell说，Bunnings “尊重地表示不同意CHOICE”，他辩称该技术是用于保护员工和顾客的安全措施之一。
“我们的使用完全是为了防止威胁性的情况和盗窃，这符合《隐私法》的规定。”他说，“在选定的商店内，我们的闭路电视系统利用面部识别技术，帮助防止盗窃和支持我们的团队和顾客的安全。”
“近年来，我们看到我们的团队在商店里处理的挑战性事件数量增加了，这项技术是帮助我们防止团队和顾客被伤害的重要工具。”
McDowell也回应了CHOICE的评论请求，而CHOICE表示，Kmart和The Good Guys没有回应其询问。
这些零售商在其网站的隐私政策中告知了他们使用面部识别，Kmart和Bunnings也在商店入口处设置了小标志。然而，CHOICE认为，零售商没有做足够的工作来提醒顾客注意这一措施。
Bower说，“不显眼标牌和在线隐私政策，并不足以充分告知购物者监控技术正在使用中。”这项技术正在采集顾客的高度隐私数据，包括婴儿和儿童。”
2022年3月至4月间，CHOICE调查了1000多名澳大利亚人，以衡量消费者对面部识别技术的认识，76%的人说他们不知道零售商在使用面部识别。
一些人怀疑监控措施被使用，但错误地认为Coles和Woolworths使用该技术。
本文由看新闻网原创、编译或首发，并保留版权。转载必须保持文本完整，声明文章出自看新闻网并包含原文标题及链接。
本文网址：https://vct.news/news/cc844d40-6a71-4ca3-83a9-a216a9767874
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